In general, CANAMEDICALS offers a 10 day window for returning products after delivery. The customer is responsible for freight costs both ways and a restocking fee of 15% on all returns. To make a return, please use the contact form to get in touch with us. A return merchandise authorization form will be sent to you. Return the completed form and we will issue you a RMA number and advise you on the best way to ship the product. Products that are subject to specific return policies are listed below.?Please note that any item returned must be in a condition where it can be sold again. Therefore, any item that has been used but cannot be reused for hygienic reasons cannot be returned.